Last Updated: 14.05.2025

Welcome to e-kantina.com. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using this site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

e-kantina.com is operated by [Your Company Name], registered in Kosovo, with registered office at [Insert Address].
Data Controller: [Insert Name or Company Name]
Contact Email: support@e-kantina.com

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services.

3. Account Registration

You may be required to register an account to make a purchase. You agree to provide accurate and complete information and keep it updated. You are responsible for maintaining the confidentiality of your account and password.

4. Orders and Payments

  • Prices include VAT (where applicable) unless otherwise stated.
  • We accept secure payment methods via [Insert Payment Providers, e.g., Stripe, PayPal].
  • Order confirmation is sent by email; it does not signify acceptance.
  • We reserve the right to cancel orders, particularly in cases of fraud suspicion or pricing errors.

5. Delivery and Shipping

  • Delivery timelines are estimates and not guaranteed.
  • You will be informed of shipping costs and estimated delivery times at checkout.
  • Risk passes to the buyer upon delivery.

6. Returns and Refunds

  • You have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU), starting from the day you receive your order.
  • To exercise this right, contact us via email with your order number and intention to cancel.
  • Returned items must be in original condition and packaging.
  • Refunds are issued within 14 days of receiving the returned goods.

7. Data Protection and GDPR Compliance

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR). Your personal data will be:

  • Processed lawfully, fairly, and transparently (Art. 5 GDPR).
  • Collected only for specified, explicit, and legitimate purposes.
  • Limited to what is necessary and kept accurate and up to date.
  • Stored securely and retained no longer than necessary.

Your GDPR Rights:

You have the right to:

  • Access your personal data (Art. 15).
  • Rectify inaccurate or incomplete data (Art. 16).
  • Erase your data (“Right to be Forgotten”) (Art. 17).
  • Restrict processing (Art. 18).
  • Object to processing (Art. 21).
  • Data portability (Art. 20).
  • Withdraw consent at any time, without affecting prior processing (Art. 7).

For full details, see our Privacy Policy.

8. Cookies and Tracking

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences in your browser or via our Cookie Consent Banner in accordance with the ePrivacy Directive.

9. Prohibited Uses

You agree not to:

  • Use the site for unlawful purposes.
  • Attempt to gain unauthorized access to other accounts or data.
  • Interfere with site operations or functionality.
  • Upload or transmit malicious code.

10. Intellectual Property

All content, trademarks, and intellectual property on e-kantina.com are owned or licensed by us. Use of our content without permission is strictly prohibited.

11. Limitation of Liability

To the extent permitted by law, we shall not be liable for indirect or consequential damages, including data loss, loss of profit, or business interruption, arising from the use or inability to use the site or services.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of [Insert Country]. Any disputes shall be resolved in the courts of [Insert Country or Local Jurisdiction], without prejudice to any mandatory rights you may have under EU law.

13. Changes to Terms

We may update these Terms from time to time. Changes take effect upon posting to this page. We will notify you of significant changes via email or banner notice.

14. Contact Us

If you have questions about these Terms or your data rights, please contact:

📧 Email: support@e-kantina.com
📍 Address: [Insert Business Address]
📞 Phone: [Insert Phone Number]

If you believe your data rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority.