Last Updated: 12.05.2025

At e-kantina.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Right of Withdrawal (EU Customers)

As a customer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.

To exercise this right:

  • Email us at returns@e-kantina.com within 14 days of delivery.
  • Include your order number, name, and item(s) you wish to return.
  • You will then receive return instructions.

Important: The right of withdrawal does not apply to:

  • Perishable goods (e.g., fresh food or opened items)
  • Custom or made-to-order products
  • Sealed items that have been unsealed and are not suitable for return due to hygiene reasons

2. Return Conditions

To qualify for a return:

  • Items must be unused, in the original packaging, and in a resellable condition.
  • All tags, labels, and accessories must be included.
  • You must send the return within 14 days of notifying us.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
  • We recommend using a trackable shipping method.
  • We are not responsible for returns lost in transit.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you via email. If approved:

  • A refund will be issued to your original payment method within 14 days.
  • Shipping costs (if paid initially) are not refundable, unless the return is due to our error.

5. Damaged or Faulty Items

If your item is damaged, defective, or incorrect:

  • Please contact us at support@e-kantina.com within 48 hours of delivery.
  • Include your order number and photos of the issue.
  • We’ll arrange a free return or replacement.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

7. Contact Us

For all return-related inquiries, please contact our support team:

📧 Email: returns@e-kantina.com
📍 Address: [Insert Return Address]
📞 Phone: [Insert Customer Support Number]

We’re here to make your shopping experience as smooth as possible.